Last updated: May 24, 2024
We know that you care how information about you
is used and shared, and we appreciate your trust. This General Privacy Policy
explains how Emindally Pty Ltd (Company, "We,"
"Us" or "Our")
collect, use, and share information about You(Your,
individual) when you use our websites, networks, online services, and other
services provided by us ("Services")
or otherwise interact with us.
We
respect your privacy and are committed to protecting it through our compliance
with this policy. This policy describes the types of information we may collect
from you or that you may provide when you visit the website https://www.emindally.com/ (our "Website") and our
practices for collecting, using, maintaining, protecting, and disclosing that
information.
IF YOU ARE ACCESSING OR
USING SERVICES ON THE SITE FROM AN OVERSEAS LOCATION, YOU DO SO AT YOUR OWN
RISK, AND SHALL BE SOLELY LIABLE FOR COMPLIANCE WITH ANY APPLICABLE LOCAL LAWS
This Privacy Policy is published in compliance
with, inter alia:
a) Australian Privacy Principles under the Privacy Act 1988 (Cth) (APP 1.3) which mandates an APP entity must have a
clearly expressed and up-to-date policy (the APP privacy policy) about
the management of personal information by the entity in an open and transparent
way.
b) health records
legislation, including the Health Records Act 2001 (Vic), Health Records and
Information Privacy Act 2002 (NSW), Health Records (Privacy and Access) Act
1997 (ACT); and
c) Marketing legislation,
including the Spam Act 2003 (Cth) and
d) Do Not Call Register Act 2006 (Cth).
e) Notifiable Data Breach
(NDB) Scheme governed by Part IIIC of the Privacy Act 1988
This policy applies to information we collect:
a) On this Website.
b) In email, text, and other electronic messages between you and this Website.
c) When you interact with our advertising and applications on third-party websites and services
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND
OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT.
IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE
OUR WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO THIS PRIVACY
POLICY. THIS POLICY MAY CHANGE FROM TIME TO TIME (SEE CHANGES
TO OUR PRIVACY POLICY). YOUR CONTINUED USE OF THIS WEBSITE AFTER WE MAKE CHANGES IS
DEEMED TO BE ACCEPTANCE OF THOSE CHANGES, SO PLEASE CHECK THE POLICY
PERIODICALLY FOR UPDATES.
WHAT
INFORMATION DO WE COLLECT ABOUT CUSTOMERS?
INFORMATION
THAT YOU PROVIDE
- Enquiry Form. When You visit Our
Website, an Enquiry form pops up in which we ask you for your name, email
address and phone number.
- Intake Form. Once the Enquiry form is submitted, we will require
following details in the Intake form for Us to deliver the best
professional service. This includes.
a. Your name,
b. date of birth, gender,
address, post code, mobile number,
c. Email Id,
d. Medicare card pertaining
details [Medicare number, reference number, expiry date],
e. Health care number and
its Expiry Date,
f.
Name
and Phone no. of Emergency Contact
g.
Details of the reference [Name of the referring doctor, Provider
Number, Referral Date].
- Payment Information. When you make a purchase, it must be done via
direct transfer to our account. We do not collect payment card information
and neither We use a third-party service provider that handles payments
for us.
- Communications. If you contact us directly, we may receive
additional information about you. For example, when you contact our
Customer Service team, we will receive your name, email address, phone
number, the contents of a message or attachments that you may send us, and
other information you may choose to provide. We may also record your calls
with our Customer Service team to handle your inquiry and for training,
research, and product development purposes.
- Other Information You Chose to Provide. We collect other
information you provide us, such as the photos, images and videos you
provide when you use our Services.
INFORMATION WE COLLECT WHEN YOU USE
OUR SERVICE
- Location Information. When you use our Services, we receive your
general location information (for example, your internet protocol
("IP") address may indicate your more general geographic
region).
- Device Information. We receive information about the device and
software you use to access our Services, including IP address, web browser
type, operating system version, phone carrier and manufacturer,
application installations, device identifiers, mobile advertising
identifiers, and push notification tokens.
- Usage Information. To help us understand how you use our Services
and to help us improve them, we automatically receive information about
your interactions with our Services, like the pages or other content you
view, the searches you conduct, purchases you make, and the dates and
times of your visits.
- Information We Infer. We may derive information or draw inferences
about you based on information We collect about you. For example, based on
your browsing or purchasing activities, we may infer your purchasing
preferences, and based on your IP address, we may infer your approximate
location.
INFORMATION WE RECEIVE FROM THIRD
PARTIES
- Information from third party services. If you choose to link our
Services to a third-party account, we may receive information about you,
including your profile information, and your use of the third-party
account. If you wish to limit the information available to us, you should
visit the privacy settings of your third-party accounts to learn about
your options.
- Other third parties. We may receive additional information about you,
such as demographic data, from third parties such as data or marketing
partners and combine it with other information we have about you.
INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION
TECHNOLOGIES
As you navigate through and interact with our
Website, We may use automatic data collection
technologies to collect certain information about your equipment, browsing
actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
- We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically
[does/may/is only statistical data and does not] include personal information,
[but/or] we may maintain it or associate it with personal information we
collect in other ways or receive from third parties]. It helps us to improve
our Website and to deliver a better and more
personalized service, including by enabling us to:
1. Estimate our audience size and usage patterns;
2. Store information about your preferences, allowing us to customize Our Website according to your individual interests
3. Speed up Your searches,
4. Recognize You when you return to our Website.
Personal information is defined as data that
pertains to an individual and has the capacity to identify said individual,
whether directly or indirectly, either on its own or in conjunction with other
available or foreseeable information within the realm of a corporate entity.
The information which is
both personal information and sensitive information is reasonably necessary for
one or more of Our functions /activities and You acknowledge that the provision
of all information, including sensitive personal data or information (SPDI), is
entirely voluntary on your part. The collection, utilization, and disclosure of
personal information and SPDI necessitate your EXPLICIT AND INFORMED CONSENT.
By engaging with our
platform, you expressly grant us your consent for the utilization, collection,
and disclosure of your personal information and SPDI in accordance with our
policies and practices. It is important to note that you maintain the option to
abstain from furnishing us with personal information or SPDI. However, please
be aware that in such cases, we regrettably will be unable to grant you access
to our Services offered through Our Website.
UNSOLICITED PERSONAL
INFORMATION:
If We receive any personal information that We
did not solicit then in compliance with APP 4, We shall within a reasonable
period after receiving the information determine whether We could have
collected the information under Australian Privacy Principle if the entity had
solicited such information.
We may use or disclose the personal information
for the purposes of making this determination. If We determine that the entity
could not have collected the personal information, and the information is not
contained in a Commonwealth record, then We shall as soon as practicable but
only if it is lawful and reasonable to do so, destroy the information or ensure
that the information is de-identified.
THE TECHNOLOGIES WE USE
FOR THIS AUTOMATIC DATA COLLECTION MAY INCLUDE:
- Cookies (or browser cookies). A cookie is a small file
placed on the hard drive of your computer. You may refuse to accept
browser cookies by activating the appropriate setting on your browser.
However, if you select this setting, you may be unable to access certain
parts of our Website. Unless you have adjusted
your browser setting so that it will refuse cookies, our system will issue
cookies when you direct your browser to our Website.
Please review your web browser's "Help" file to learn the proper
way to modify your cookie settings.
- Web Beacons. Pages of Our Website [and our emails] may contain
small electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit the Company, for
example, to count users who have visited those pages or [opened an email]
and for other related website statistics (for example, recording the
popularity of certain website content and verifying system and server
integrity).
- Flash Cookies. Certain features of Our Website may use local stored
objects (or Flash cookies) to collect and store information about your
preferences and navigation to, from, and on our Website.
Flash cookies are not managed by the same browser settings as are used for
browser cookies.
INFORMATION FROM
THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
Some content or applications, including
advertisements, on the Website are served by third parties, including
advertisers, ad networks and servers, content providers, and application
providers. These third parties may use cookies alone or in conjunction with web
beacons or other tracking technologies to collect information about you when
you use our website. The information they collect may be associated with your
personal information or they may collect information, including personal
information, about your online activities over time and across different
websites and other online services. They may use this information to provide
you with interest-based (behavioral) advertising or
other targeted content.
We do not control these third parties' tracking
technologies or how they may be used. If you have any questions about an
advertisement or other targeted content, you should contact the responsible
provider directly.
HOW
DO WE USE OR DISCLOSE THE INFORMATION WE COLLECT:
WE USE ALL INFORMATION (INCLUDING
YOUR CONTACT INFORMATION) FOR THE FOLLOWING PURPOSES:
- To customize our Services and
offerings to present you with tailored content, such as (i) remembering your information so that you will not
have to re-enter it during your visit or the next time you visit our
website(s); (ii) provide customized advertisements, content, and
information; (iii) monitor and analyze the
effectiveness of our Services and third-party marketing activities; (iv)
monitor aggregate site usage metrics such as total number of visitors and
pages viewed; and (v) track your entries, submissions, and status in any
promotions or other activities on our website(s);
- To monitor and analyze trends, usage, and activities, and improve our
product offerings and Services including our Artificial Intelligence
system.
- To provide you with
information, products, or services that you request from us.
- To fulfill
any other purpose for which you provide it.
- To notify you about changes to
our Website or any products or services we offer
or provide through it.
- We may use your email address
and phone number to send you security alerts, and other administrative
messages, to provide customer support, and for marketing purposes, such as
to send you information about products, promotions, surveys, news, and
events that we think may interest you.
- We may use your personal
information as necessary to comply with our legal obligations and to
establish, exercise and defend legal claims, or enforce our Terms of Use.
- In any other way we may
describe when you provide the information.
- For any other purpose
(Secondary Purpose) in either of the scenario
a. with your consent or
b. if it is reasonable for
You to expect that We shall use or disclose the information (whether sensitive
or not) for Secondary Purpose which is
directly related to the the particular purpose for
which it was collected [Primary Purpose]; or
c. the use or disclosure of
the information is required or authorized by or under an Australian law or a court/tribunal order;
or
d. if a permitted health
situation exists in relation to the use or disclosure of the information by the
entity; or
e. If it is reasonable for
Us to believe that the use or disclosure of the information is reasonably
necessary for one or more enforcement related activities conducted by, or on
behalf of, an enforcement body. However, if We use or disclose personal information
in accordance with (e), We shall make a written note of the use or disclosure
in accordance with APP.
USE
OF INFORMATION FOR THE PURPOSE OF DIRECT MARKETING
- We shall not use or disclose the personal information
about You for the purpose of direct marketing except in following
scenarios:
a. If We collected the
information from You; and it is reasonable for You to expect that the organization
shall use or disclose the information for that purpose and the organization provides a simple means by which the individual may easily
request not to receive direct marketing communications from the organization; and
b. You have not made such a
request to Us.
- In case the information is sensitive information
an We may use or disclose Your sensitive
information for the purpose of
direct marketing if You have consented to the use or disclosure of the
information for that purpose.
- The above situation does not apply to the extent that
any of the following apply:
a. Division 5 of Part 7B of
the Interactive Gambling Act 2001;
b. the Do Not Call Register
Act 2006;
c. the Spam Act 2003;
d.
any other Act of the Commonwealth, or a law in force in an
external Territory, prescribed by the regulations.
THIRD-PARTY SOFTWARE AND DATA
SECURITY
HALAXY [https://www.halaxy.com]
- Our Company utilizes a
third-party Patient and Practice management system software HALAXY. This
platform allows practitioners to connect with patients, manage
appointments, and maintain patient records. We collect personal
information and sensitive data from You for the purpose of administrative
convenience to the Company and assign You a specialist Practitioner based
on their availability. This information is essential for coordinating
teleconsultations effectively.
- While we take reasonable steps
to protect data within our control, we acknowledge that Halaxy is responsible for its own data security Halaxy maintains patient records and ensures
compliance with relevant privacy regulations. In the event of a data
breach related to Halaxys platform, Our company will promptly notify affected practitioners
and patients. However, the responsibility for addressing the breach and
implementing corrective actions lies with Halaxy.
- Practitioners and patients
using our Services consent to the use of Halaxy
for appointment management and record-keeping. We remain transparent about
our reliance on third-party software. platform and decision and choice ,
We request you to visit their Website and read about their Terms and
Conditions for their website https://www.halaxy.com/article/terms/consumer and their privacy policy https://www.halaxy.com/article/privacy as the responsibility for addressing the
breach of data which occurs via the third party software platform and implementing corrective actions lies
with them.
ZOOM [https://zoom.us/]
- Our teleconsultation services
utilize Zoom as the platform for connecting practitioners with patients.
Zoom allows real-time video consultations, appointment management, and
secure communication. Zoom complies with applicable laws and regulations
in the jurisdictions in which it operates.
- We request you to visit their
Website and read about their Terms and Conditions for their website https://explore.zoom.us/en/terms/and their privacy policy https://explore.zoom.us/en/privacy/as the responsibility for
addressing the breach of data which occurs via the third party software
platform and implementing
corrective actions lies with them.
XERO as Our Accounting Platform: [https://www.xero.com/au]
- Our company utilizes Xero as
our accounting software for financial management, bookkeeping, and
record-keeping. Xero allows us to manage financial transactions, invoices,
and other accounting tasks efficiently.
- We collect financial and
business-related information within Xero solely for accounting purposes.
This information includes transaction details, invoices, payment records,
and financial statements.
- While we take reasonable steps
to protect data within our control, we acknowledge that Xero is
responsible for its own data security. Xero maintains financial records
and ensures compliance with relevant privacy regulations. In the event of
a data breach related to Xero, our Company will promptly notify affected
parties. However, the responsibility for addressing the breach and
implementing corrective actions lies with Xero.
- While using Our Website, You consent to the use of Xero for accounting purposes.
We remain transparent about our reliance on third-party software XERO. We
request you to visit their Website and read about their Terms and
Conditions for their website https://www.xero.com/au/legal/terms/ and their privacy policy https://www.xero.com/au/legal/privacy/ as the responsibility for
addressing the breach of data which occurs via the third party software
platform and implementing
corrective actions lies with them.
GMAIL [https://www.google.com/intl/en_in/gmail/about/]
- Our organization collects
personal information and sensitive data through enquiry forms and intake
forms submitted by users. These forms allow us to gather relevant details
for communication, service provision, and record-keeping. We collect
information via these forms solely for the purpose of addressing
enquiries, providing services, and maintaining accurate records. We use
Gmail as our communication channel for receiving and managing form
submissions and allows us to organize and respond to enquiries efficiently.
- While we take reasonable steps
to protect data within our control, its important to note that Gmail is
responsible for its own data security. Gmail maintains email records and
ensures compliance with relevant privacy regulations. By submitting an
enquiry or intake form, users consent to the use of Gmail for
communication purposes. We request you to visit their Website and read
about their Terms and Conditions for their website https://policies.google.com/termsand their privacy policy https://policies.google.com/privacyas the responsibility for
addressing the breach of data which occurs via the third party software
platform and implementing
corrective actions lies with them.
HOW DO WE DISCLOSE CUSTOMER
INFORMATION?
- We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
- We may disclose personal information that we collect, or you provide as described in this privacy policy with the third parties mentioned below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using our Website or the App, You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We do have arrangements with third parties (including as mentioned below) such as affiliates, service providers who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity.
- Vendors and Service Providers: To contractors, service providers, and other third parties we use to support our business [ and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them].
- Merger, Sale, or Other Asset Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Companys assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
- Analytics Partners We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/ , and opt-out of them by downloading the Google Analytics opt-out browser add-on, available https://tools.google.com/dlpage/gaoptout
- Advertising Partners: We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. For more information about interest-based ads, and to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
If you do not want us to share your personal
information with unaffiliated or non-agent third parties for promotional
purposes, you can opt-out by sending us an email with your request to [email protected]
- Legal Reasons: We share your information if we believe doing so is necessary in situations such as : If we are required by law, regulation, legal process, court order; in response to requests by government agencies (like law enforcement);if we think releasing information will protect against physical, financial, or other harm, injury or loss of property, in connection with an investigation of suspected or actual unlawful activity.
- Aggregated or De-identified Form. We may make certain automatically collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
- Any other Purpose: For any other purpose disclosed by us when you provide the information.
- Consent. We may also disclose your information with your permission or at your direction.
CROSS BORDER DISCLOSURE
OF PERSONAL INFORMATION:
We understand the importance of protecting your
personal information, especially when it is disclosed to overseas recipients.
This clause outlines how we handle cross-border disclosures and ensures
compliance with APP 8.
- Purpose of Cross-Border Disclosure: Our organization may need to
disclose Your personal information to overseas recipients, specifically
our administrative support independent contractors based overseas. These contractors assist us
in providing administrative convenience and support, including the
assignment of the Client with a specialist Practitioner and managing the availability
of Practitioners.
- Reasonable Steps to Ensure Compliance: Before disclosing your
personal information to an overseas recipient, we take reasonable steps to
ensure that the recipient does not breach any applicable Australian Privacy Principle in
relation to your information. We assess the recipients privacy practices
and contractual obligations to safeguard your data.
- Purpose-Limited Disclosure: We only disclose personal
information to overseas recipients for the primary purpose for which it
was collected (unless an exception applies). Our contractors in India use the information solely for
administrative purposes and patient-doctor mapping.
- Implicit consent in Inquiry form and Intake form: If You choose to fill the
inquiry form and/or subsequently the Intake form, Your
consent to the processing of information for specified administrative
purposes is implied.
- Additional grounds for overseas use and disclosure
include: the
disclosure of the information is required or authorized by or under an Australian law
or a court/tribunal order.
- Your Rights and Contact Information: If you have concerns about Our
cross-border disclosures, please contact Us at: [email protected] or via
Calling us on 0451540787. We
will address your inquiries and ensure transparency throughout the
process.
ANY OTHER TYPES OF
THIRD-PARTY DISCLOSURES.
We may also disclose your personal information:
- To enforce or apply our terms of use (https://www.emindally.com/terms-of-service/) or
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of eMindAlly, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
RETENTION OF INFORMATION
- Any personal information or Sensitive Personal Data or Information (SPDI) collected as per this Privacy Policy shall be acquired by us and retained, either within our direct control or within the custody of authorized third-party data processors. These third-party data processors include independent overseas persons in India which we have employed for administrative purpose.
- We have implemented mechanisms to ensure that your SPDI, which is within our possession or under our control, is expeditiously destroyed and/or anonymized when it is reasonable to conclude that: (i) the objectives for which your SPDI was collected have been satisfied; and (ii) retention is no longer required for any other legal or legitimate purpose.
- Nonetheless, we reserve the right to retain and store your personal information for our bona fide business requirements, irrespective of whether such personal information has been deleted or not. Subsequently, after a defined period, your data may be subjected to anonymization and aggregation, and thereafter may be retained by Us for a duration as necessary for analytical purposes.
DATA BREACH NOTIFICATION
SCHEME
If we have reason to suspect a data breach has
occurred, we will undertake an assessment in accordance with the Notifiable
Data Breach Scheme. If we determine there has been an eligible data breach, we
will notify you as soon as reasonably practicable.
If the breach relates to the My Health Records
Act, we may disclose your personal information to the My Health Records System
Operator under 73A of that Act.
YOUR
PRIVACY RIGHTS AND CHOICES
You have the following rights with
respect to the personal information we process about you:
Integrity of Personal Information:
- We shall take such steps (if
any) as are reasonable in the circumstances to ensure that the personal
information that We collect is accurate, up-to-date and complete.
- We shall take such steps (if
any) as are reasonable in the circumstances to ensure that the personal
information that We use or disclose is, having regard to the purpose of
the use or disclosure, accurate, up-to-date, complete and relevant.
Security of Personal
Information:
- We shall take such steps as are
reasonable in the circumstances to protect the information:
a. from misuse,
interference, and loss; and
b. from unauthorized
access, modification, or disclosure.
- We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any information will be encrypted using SSL technology.
- Unfortunately, the transmission
of information via the internet is not completely secure. Although we do
our best to protect your personal information, we cannot guarantee the
security of your personal information transmitted to our Website. Any transmission of personal information is at
your own risk. We are not responsible for circumvention of any privacy
settings or security measures contained on the Website.
Accessing Your
Information
- You can access your personal
information by sending us an email: [email protected] or via Calling us on 0451540787
- We may not accommodate a request to access information
if:
a. We reasonably believe
that giving access would pose a serious threat to the life, health, or safety
of any individual, or to public health or public safety; or
b. We believe the change
would violate any law or legal requirement or cause the information to be
incorrect.
c. giving access would have
an unreasonable impact on the privacy of other individuals; or
d. the request for access
is frivolous or vexatious; or
e. the information relates
to existing or anticipated legal proceedings between the entity and the
individual, and would not be accessible by the process of discovery in those
proceedings; or
f.
giving access would reveal the intentions of the entity in
relation to negotiations with the individual in such a way as to prejudice
those negotiations; or
g.
We have a reason to suspect that unlawful activity, or misconduct
of a serious nature, that relates to the entitys functions or activities has
been, is being or may be engaged in; and giving access would be likely to
prejudice the taking of appropriate action in relation to the matter; or
h. giving access would be
likely to prejudice one or more enforcement related activities conducted by, or
on behalf of, an enforcement body; or
i.
giving access would reveal evaluative information generated within
the entity in connection with a commercially sensitive decision-making process.
If We refuse
to give access to the personal information because of these reasons , or
to give access in the manner requested by the individual, We shall provide You
with a written notice that sets out: the reasons for the refusal except to the
extent that, having regard to the grounds for the refusal, it would be
unreasonable to do so; and the mechanisms available to complain about the
refusal.
- Dealing with requests for
Access:
a.
We shall respond to the request for access to the personal
information within 7(seven)
business days after the request is made.
b. We shall give access to
the information in the manner requested by You if it is reasonable and
practicable to do so or in a way that meets the Our and Your requirements
collectively.
c. Access Charges: While the charges do not apply to the making of the request,
reasonable charges shall apply for giving access to the Personal Information.
CORRECTION OF PERSONAL
INFORMATION:
1. If We hold personal
information about an You; and if We are satisfied that, having regard to a
purpose for which the information is held, the information is inaccurate, out
of date, incomplete, irrelevant or misleading; or if You request Us to correct the information; then We
shall take such steps (if any) as are
reasonable in the circumstances to correct that information to ensure that,
having regard to the purpose for which it is held, the information is accurate,
up to date, complete, relevant and not misleading.
2. In either case above, We shall take such steps (if any) as are reasonable in the
circumstances to give that notification of correction to third parties unless
it is impracticable or unlawful to do so.
3. If We refuse to correct
the personal information as requested by You, We shall
give You written notice that sets out:
a. the reasons for the
refusal except to the extent that it would be unreasonable to do so; and the
mechanisms available to complain about the refusal; and any other matter
prescribed by the regulations.
4. Requests for Correction:
a. We shall respond to the
request for Correction to the personal information within 7(seven) business days after the request is made.
b. We shall give access to
the information in the manner requested by You if it is reasonable and
practicable to do so or in a way that meets the Our and Your requirements
collectively.
c. Correction Charges: No charges apply to the making of the request
and for correcting personal information.
COMPLAINTS AND DISPUTE
RESOLUTION
If you believe that We have breached the
Australian Privacy Principles (APPs) or any registered APP code that binds our
entity, we encourage you to raise your concerns with us. We take privacy
seriously and are committed to resolving any issues promptly and transparently.
How to Lodge a
Complaint:
- Contact Us: If you have a privacy-related complaint, please contact
Us using the details provided in this policy under the Contact Us section
below.
- Provide Details: Clearly outline the nature of your complaint, including
relevant details such as the incident, date, and any supporting evidence.
- Response Time: We will acknowledge your complaint within 7(seven)
business days and
aim to provide a substantive response within 21 (twenty-one) business days].
- Our Commitment to Resolution:
We will thoroughly investigate your complaint,
assess its validity, and take appropriate corrective actions if necessary. If
we identify a breach, we will promptly address it and implement measures to
prevent recurrence. We will keep you informed throughout the process and
provide updates on the status of your complaint.
External Options:
If you are dissatisfied with our response, you
have the right to escalate your complaint to the Office of the Australian
Information Commissioner (OAIC). The OAIC is an independent authority
responsible for overseeing privacy matters in Australia.
Changes to this Clause:
We may update this clause to reflect changes in
our practices or legal requirements. Any significant changes will be
communicated to you via email or through our website.
We may change this Privacy Policy from time to
time. It is our policy to post any changes we make to our privacy policy on
this page with a notice that the privacy policy has been updated on the Website
home page. If we make material changes to how we treat our users' personal
information, we will notify you by email to the primary email address specified
in your account [and/or] through a notice on the Website home page or any other
notification method. The date the privacy policy was last revised is identified
at the top of the page where it says, Last Updated. You are responsible for
ensuring we have an up-to-date active and deliverable email address for you,
and for periodically visiting our Website and this
privacy policy to check for any changes.
To ask questions or
comment about this privacy policy and our privacy practices, contact us at: [email protected] or via Calling us on 0451540787
To register a complaint or concern, please
contact us at: [email protected] or call us on
0451540787. We shall endeavor to resolve Your grievances within 21(twenty-one) business days from the date of
receipt of such grievances.